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Frequently Asked Questions
Booking and Payment:
Q: How much of a deposit is required and when do I need to pay it?
A: The deposit is 20% of the total cost and is due within 2 weeks after the booking has been placed
Q: What Payments Option’s do I have
A: Direct Credit, Cheque, Cash, Visa or Master Card.
Q: What are Children’s ages and prices?
A: Under 5’s years old – Free (max of 8), 5-10 year olds = Half Price, 11 years & Up is full price.
Q: When Must I give Final Payment
A: Final Payment is due before or on the day of your function
Q: When is the latest I can cancel my booking and get my deposit back?
A: 1 Month Prior to the date of your event – or you will loose your deposit
Q: What happens if our event is Postponed or cancelled on the day of our function.
A: Unfortunately you will be invoiced for the full cost of the catering.
Q: When must I give final numbers?
A: 5 Days prior to your event
Q: What happens if we have extra guests turn up on the day?
A: As per the terms and conditions – “Should the number of guests in attendance on the day be greater than the number booked – you will be charged accordingly for the extra guests”. We will always endeavor to have more than enough food but this sometimes can be beyond our control.
Q: What happens if we are running late and need to delay the serve time?
A: Let the staff know immediately as we will need to keep the food fresh.
Should the delay be only 10-20 minutes this will be fine, however any delay longer than this will be charged out at an hourly cost of $35.00 per staff member onsite
Q: If we are having an outside event and it’s raining on the day of our function - what are our options?
A: You must ensure you have a wet weather back up plan as you will be charged for the full amount of the catering should you cancel or postpone on the day due to bad weather.
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Who provides what?
Q: Will you cater using my own meat?
A: Unfortunately we only cook meat that we supply our selves
Q: Do you cater whole animals on the spit?
A: We cook and cater boned and rolled portions of meat enabling us to offer up to three different meats rather than you being restricted to one meat.
Q: What Items do I need to supply you with?
A: Shelter, Trestle Tables, Parking & Lighting if it is at night
Q: Does my venue need a kitchen?
A: No – as we are so damn good! No kitchen is required
Q: Do you need parking at the venue?
A: Yes we must have parking as close to the buffet as possible.
Q: Do you need power?
A: Only if we are supplying Tea & Coffee
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Delivery Menu Options:
Q: How do the delivery packages work?
A: We aim to arrive shortly before your dine time to lay out the buffet. When we depart, all items will have been provided for you and your guests to help your selves and enjoy. All items delivered are yours to keep, from the serving tongs to the cane bread baskets and everything in between.
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Onsite Menu Options:
Q: What time do you arrive if you are cooking onsite?
A: We arrive 2 hours prior to the main meal time.
Q: What happens to the left over food?
A: All food is yours to keep – we will repackage all left over’s and leave them with you at the end of the night.
Q: If we are having an outside event and it’s raining on the day of our function - what are our options?
A: You must ensure you have a wet weather back up plan as you will be charged for the full amount of the catering should you cancel or postpone on the day due to bad weather.
Q: Do you clear the guest’s tables after each course?
A: Yes we clear all items connected with our catered food.
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General Menu Questions:
Q: Can we change your set menus that are on your website?
A: Yes you can – speak to one of our staff regarding your requirements.
Q: Can you tailor design a menu for us?
A: Yes we can – Speak to one of our staff regarding your requirements.
Q: Do you do Tea & Coffee
A: Yes – this is available from $3.75 per person.
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Allergies or Special Dietary Requirements
Q: Do you cater for guests with allergies?
A: Yes we do – speak to one of our team on 0800 762 787 regarding your requirements
Q: Do you cater for Vegetarians?
A: Yes we do – speak to one of our team on 0800 762 787 regarding your requirements
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Other Services
Q: Do you provide Alcohol?
A: No we do not.
Q: Do you provide wait staff?
A: Yes we do provide wait staff at $35.00 per hour per staff member. This service is usually for extra services which may be requested such as bar, or finger food service. All our onsite cooked packages include full staffing for the actual package ordered.
Q: Do you do Table set ups?
A: No we do not, however speak to our staff who can recommend a range of companies that do.
Q: Do you hire out your spits?
A: No
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Other commonly asked Questions:
Q: Do you cater on a public holiday – if so what is your surcharge?
A: Most public holidays we do – speak to one of our staff to find out if we can cater on the date you require. Surcharge is usually 10%.
Q: What is your travel charge?
A: Locations outside the metropolitan area of Auckland or Hamilton have a set travel fee – speak to one of our staff to find out the cost to travel to your location.
Q: Do you have a list of venues where you can cater?
A: Yes we do – please click here to see a current venue list.
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Venues for Hire list
Auckland City
Ponsonby Cruising Club – up to 350 guests
Contact: Sarah
Westhaven Drive, Auckland City
Ph (09) 376 0245
Secret Garden – up to 150 guests standing
Contact Peter Hammond
Cook Street, Auckland City
Ph (09) 373 3159 or (021) 935539 Fax (09) 3733159
Classic Comedy Club – guest number varies
Contact Bridgette
Ph (09) 373 4321
Comedy and Dinner evening
321 Queen Street, Auckland City
Hopetoun Alfa – up to 250 guests
Contact Anyone
Ph (09) 3733112
Beresford Square, Auckland City
Auckland Bowling Club
Contact Anyone
Ph (09) 3735500
100 Stanley Street, Auckland City
Balmoral Bowling Club
Contact Anyone
Ph (09) 6300937
Mont le Grande Road, Mt Eden
Epsom Bowling Club
Contact Anyone
Ph (09) 630 3932
77 The Drive, Epsom
Motat
Contact Anyone
Ph (09) 8460199
805 Great North Road, Western Springs
Stardome Observatory
Contact Anyone
Ph (09) 624 1246
670 Manukau Road, Epsom
Jubilee Hall – up to 200 guests
Parnell
Ph (09) 379 2091
Komodo Bar – up to 200 people
Contact Michael
Ph (09) 307 9356
Parnell Rise – Function Rooms to hire or whole building
Royal Akarana Yacht Club – up to 200 people
Contact Anyone
Tamaki Drive – Auckland City
Ph 5249945
Point Chev Sailing Club – up to 80 people
Contact Anyone
Raymond Reserve – Raymond Street Pt Chev
Ph (09) 815 1379
French Bay Yacht Club – up to 100 people
Contact Anyone
Ph (09) 8177609
Bottom of Otitori Bay Road and Valley Road
Pakuranga Sailing Club – up to 80 people
Contact Wayne Barnes
Ph (09) 5768892
Farm Cove Reserve, Pakuranga
Titirangi War Memorial hall
Contact Waitakere City Council
Ph (09) 8390400
South Titirangi Road, Titirangi
Ceramco Park Function Centre – up to 200 people
Contact Waitakere City Council
Ph (09) 8390400
Glendale road, Glen Eden
Te Atatu Peninsula Community Centre – up to 400 people
Contact Waitakere City Council
Ph (09) 8390400
595 Te Atatu Road
Te Atatu South Community Centre – up to 200 people
Contact Waitakere City Council
Ph (09) 8390400
Off Edmonton Road – Te Atau
Kelston Community Centre – up to 350 people
Contact Waitakere City Council
Ph (09) 8390400
Great North Road, Kelston
New Lynn Community Centre – up to 350 people
Contact Waitaker City Council
Ph (09) 8390400
45 Totara Ave, New Lynn
Hamilton Gardens – Function Rooms
Contact: Customer Services
Ph (07) 838 6782
Rosenvale - Te Awamutu
363 Parklands Road
RD1 – Te Awamutu
Contact: Customer Services
Ph (07) 872 1839
Mystery Creek Events Centre
Contact: Sam Dick
Ph (07) 843 4497
St Peters College
Contact: Customer Services / Facilities for Hire
Ph (07) 827 9899
Ngatea Water Gardens
Contact: Customer Services
Ph (07) 867 7275
Wright Water Gardens - Patumahoe
Contact: Customer Services
Ph (09) 236-3211
HALLS
- Beachlands Hall
49 Wakelin Rd, Beachlands,
Phone 536 5807
Bookings 536 5783
- Bucklands & Eastern Beaches War Memorial Hall
48 The Parade, Beachlands,
Phone 537 5903
Bookings - Extn 8206 262 5960
- Clevedon District Centre,
2 North Rd , Clevedon,
Phone
262 5960
- Clevedon Hall
1 Papakura-Clevedon Rd, Clevedon,
Phone 292 8947
Bookings-Extn 8206 262 5960
- East Tamaki Hall
244 East Tamaki Rd,
Phone 274 8829
Bookings - Extn 8206 262 5960
- Fencible Lounge
Uxbridge Rd, Howick,
Bookings - Extn 8206 262 5960
- Kawakawa Bay Hall
9R Kawakawa-Orere Rd, Kawakawa Bay,
Phone 292 2068
Bookings - Extn 8206 262 5960
- Mangere Central Hall
241 Kirkbride Rd, Mangere,
Phone 256 0966
Bookings - Extn 8206 262 5960
- Mangere Old School Hall
299 Kirkbride Rd, Mangere,
Phone 275 7881
Bookings - Extn 8206 262 5960
- Mangere War Memorial Hall
Domain Rd, Mangere,
Phone 636 7048
Bookings - Extn 8206 262 5960
- Maraetai Hall
12 Rewa Rd, Maraetai,
Phone 536 5816
Bookings 536 5783
- Nixon Park Hall
70 R Sale St, Howick
Auckland Bookings - Extn 8206 262 5960
- Old Flat Bush School Hall
160 Murphys Rd, Flat Bush,
Bookings 274 8110
- Orere War Memorial Hall
289 Orere Point Rd, Orere Point,
Phone 292 2085
Bookings-Extn 8206 262 5960
- Pakuranga Hall
346 Pakuranga Rd, Pakuranga,
Phone 576 4138
Bookings - Extn 8206 262 5960
- Papatotoe Town Hall
35 St George St, Papatoetoe,
Phone 278 9003
Bookings - Extn 8206 262 5960
- Weymouth Hall
11 Beihlers Rd, Weymouth,
Phone 266 1469
Bookings - Extn 8206 262 5960
- Whitford Domain Pavilion
52 Whitford Rd, Whitford
Bookings 530 8842
- Whitford Hall
1 Whitford-Maraetai Rd, Whitford,
Phone 530 8732
Bookings 530 8842
- Wiri Community Hall
11 Inverell Ave,
Phone 263 5971
Bookings - Extn 8206 262 5960
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